Contractor Standards

CRA defines and enforces contractor standards for network participation. Every contractor in the system operates under structured accountability agreements and continuous evaluation.

Network placement is selective and not guaranteed. CRA reserves the right to accept or decline contractors based on internal evaluation criteria, professional fit, and current market capacity.

Continuous Evaluation

Contractor Scoring System

Contractors are continuously evaluated against these structured criteria. Performance standards determine ongoing participation in the system.

01

Response Speed

Contractors are evaluated on their ability to respond to assignment requests within defined timeframes. Timely response is a core performance metric.

02

Communication

Contractors are assessed on the quality and professionalism of their communication with homeowners throughout the project lifecycle.

03

Capacity

Contractors are evaluated on their ability to manage current assignments and project loads without compromising service quality.

04

Experience

Contractors are reviewed on their demonstrated expertise in their service categories, including project history and specialized capabilities.

05

Reliability

Contractors are continuously monitored for on-time arrivals, commitment fulfillment, and consistent service delivery standards.

06

Continuous Evaluation

All contractors are continuously evaluated. Performance determines ongoing participation. Standards are maintained to ensure system integrity.

Requirements

Minimum Standards for Network Membership

Our standards exceed state requirements. We believe homeowners deserve more than the legal minimum.

$2M General Liability Insurance

Minimum coverage required for all contractors

5+ Years Operating Experience

Demonstrated track record in the industry

Active North Carolina License

State and local where applicable

No Unresolved Consumer Complaints

Clean record with NC authorities and local authorities

Service Areas Covered

Our contractor network serves the following North Carolina markets:

Raleigh

Wake County

Cary

Chatham & Wake County

Apex

Holly Springs & Wake County

Wake Forest

Knightdale & Surrounding

Ready to Join Our Network?

If you meet our standards and are committed to quality workmanship, we invite you to apply for network membership.