For Homeowners

Homeowners Deserve Better Communication and Follow-Up

CRA is designed to improve the homeowner experience through structured contractor expectations and accountability-driven systems. These are the standards contractors in the CRA network are expected to meet.

Response Expectations

Contractors in the CRA network are expected to respond to homeowner inquiries within a reasonable timeframe. Structured intake systems support faster response and reduce homeowner wait times.

Follow-Up Standards

Contractors are expected to maintain follow-up communication with homeowners throughout the service process. Missed-call recovery systems support these follow-up expectations.

Appointment Communication

Contractors are expected to communicate clearly around scheduling, confirmations, and any changes to appointment times. Homeowners should not be left guessing about when a contractor will arrive.

Professionalism Expectations

Contractors in the network are expected to maintain professional communication standards, arrive on time, and treat homeowners with respect throughout the service process.

Intake Responsiveness

When a homeowner submits a service request through CRA, contractors are expected to engage with the intake promptly. Structured intake reduces the friction homeowners experience when trying to connect with contractors.

Missed-Call Recovery

Contractors are expected to return calls and messages in a timely manner. CRA's intake infrastructure includes missed-call recovery systems designed to close communication gaps before they become homeowner frustrations.

Important: CRA contractor standards are operational expectations, not legal guarantees. CRA does not certify, license, or warrant contractor performance. Homeowners should always verify contractor credentials independently before hiring.

Submit a Request
Network Participation Requirements

Contractor Standards & Accountability

CRA defines and enforces contractor standards for network participation. Every contractor operates under structured accountability agreements and continuous performance evaluation.

Apply for Territory Access View Operational Standards

Network placement is selective. CRA evaluates contractors based on credentials, capacity, and current market demand before placement.

Continuous Evaluation

Contractor Scoring System

Contractors are continuously evaluated against these structured criteria. Performance standards determine ongoing participation in the system.

01

Response Speed

Contractors are evaluated on their ability to respond to assignment requests within defined timeframes. Timely response is a core performance metric.

02

Communication

Contractors are assessed on the quality and professionalism of their communication with homeowners throughout the project lifecycle.

03

Capacity

Contractors are evaluated on their ability to manage current assignments and project loads without compromising service quality.

04

Experience

Contractors are reviewed on their demonstrated expertise in their service categories, including project history and specialized capabilities.

05

Reliability

Contractors are continuously monitored for on-time arrivals, commitment fulfillment, and consistent service delivery standards.

06

Continuous Evaluation

All contractors are continuously evaluated. Performance determines ongoing participation. Standards are maintained to ensure system integrity.

Requirements

Minimum Standards for Network Membership

Our standards exceed state requirements. We believe homeowners deserve more than the legal minimum.

$2M General Liability Insurance

Minimum coverage required for all contractors

5+ Years Operating Experience

Demonstrated track record in the industry

Active North Carolina License

State and local where applicable

No Unresolved Consumer Complaints

Clean record with NC authorities and local authorities

Service Areas Covered

Our contractor network serves the following North Carolina markets:

Raleigh

Wake County

Cary

Chatham & Wake County

Apex

Holly Springs & Wake County

Wake Forest

Knightdale & Surrounding

Ready to Join Our Network?

If you meet our standards and are committed to quality workmanship, we invite you to apply for network membership.

Apply to Become a Verified Contractor Questions? Call (919) 555-0100