Outcomes Division
Real-world outcomes from contractors using territory infrastructure and call routing systems. Names and specific markets are anonymized to protect competitive positioning.
A&H
Roofing
Raleigh Market
A two-person roofing operation in the Raleigh market transitioned from competing on lead platforms to an exclusive territory position with controlled inbound routing. Within 18 months, lead cost per job dropped 68%, average job size increased 22%, and recurring maintenance contracts added a predictable recurring revenue stream. Currently in the CRA network as a Priority Contractor.
68%
Reduction in cost per job
+22%
Increase in avg. job size
3x
YoY recurring revenue
"We stopped bidding against 15 other roofers for the same job. For the first time in 12 years, I know roughly how many calls I'll get this month."
— Ahvram, Raleigh Roofing Contractor
S.T.
HVAC
RTP Market
An HVAC contractor in the Research Triangle Park market was losing an estimated $40,000–$60,000 annually to unanswered calls during peak season. After implementing the AI receptionist and missed call recovery system, 94% of calls that would have gone to voicemail were recovered within 15 minutes via SMS follow-up and booking link. Revenue attributed to recovered calls exceeded $72,000 in the first full year.
94%
Voicemail gap recovery
$72K
Year 1 recovered revenue
15min
Avg. recovery time
M.R.
Plumbing
Cary Market
A Cary plumber competing in one of the most saturated plumbing markets in North Carolina shifted strategy from lead buying to territory positioning and service agreement development. Combined with reputation management infrastructure, the contractor signed 127 annual service agreements in 18 months, creating a $180,000 recurring revenue base — insulating the business from seasonal volume fluctuations.
127
Service agreements signed
$180K
Annual recurring base
4.8
Avg. Google rating (85 reviews)
Additional case studies published quarterly. Research and data reports available in the Intelligence Center.
View Intelligence CenterCRA is not a contractor. We help route and track requests between homeowners and contractors in our network. We do not guarantee specific outcomes or pricing. We recommend verifying contractor credentials before hiring.
