Contractor Standards

Contractors Who Perform
Get Priority.

CRA tracks the behaviors that matter: speed, follow-up, booking discipline, customer experience, and outcome reporting. Performance protects the network — and your territory access.

Apply to Become a CRA Territory Partner View Territory Program

Why Scorecards Matter

Contractors Often Blame Lead Quality When the Real Issue Is Poor Execution.

Slow response. Weak follow-up. Sloppy communication. Missed callbacks. These are the real reasons contractors lose jobs — not bad leads.

CRA uses performance tracking to separate serious contractors from weak operators. If you're consistently doing the right things, you get priority routing and territory protection. If not, the system adjusts.

Contractor Scorecard

PRIORITY CONTRACTOR
Response Time 2.1 min — Excellent
Answer Rate 97% — Excellent
Booking Rate 84% — Good
Follow-Up Completion 100% — Excellent
Review Generation 78% — Good
No-Show Incidents 0 — Excellent

Score updated daily. Based on last 30 days of routing data.

Performance Standards

What We Track

Every metric below is tracked automatically through CRA's intake and routing infrastructure. Contractors receive full visibility into their performance data.

Response Time

Call Answer Rate

Booking Rate

Completion Rate

Follow-Up Completion

Review Generation

Homeowner Satisfaction

Close-Rate Feedback

No-Show Incidents

Territory Reliability

Performance Protects the Network

CRA is designed to protect homeowners, contractors, and the integrity of the territory model. Contractors who do not perform may lose routing priority or territory access.

Apply to Become a CRA Territory Partner

About Contractor Revenue Authority

CRA is not a contractor. We help route and track requests between homeowners and contractors in our network. We do not guarantee specific outcomes or pricing. We recommend verifying contractor credentials before hiring.