Problem Guide

What to Do If a Contractor Stops Responding

Steps to take when a contractor becomes unreachable mid-project or after receiving payment. How to protect yourself and what options you have.

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Steps to Take When a Contractor Goes Silent

1 Document All Communication Attempts

Keep records of every attempt to reach the contractor — calls, texts, emails, voicemails. Note dates, times, and what was said. This documentation is critical if you need to pursue legal action or file a complaint.

2 Try Multiple Contact Methods

If phone calls are not returned, try text, email, and any other method on file. Multiple contact methods show good faith effort.

3 Review Your Contract

Pull out the signed contract and review it carefully. Look for payment terms, project timeline, change order procedures, and dispute resolution clauses.

4 Send a Written Demand

Send a formal written demand via email and certified mail. State the specific issue, what you are requesting, and a deadline to respond.

5 File a Complaint with Relevant Authorities

Consider filing complaints with your state contractor licensing board, BBB, and state attorney general's office to create an official record.

How to Prevent This Situation

Verify credentials upfront

License, insurance, and references before signing anything.

Limit upfront payments

Never pay more than 30-50% at signing. Tie payments to milestones.

Get everything in writing

Scope, timeline, payment schedule, warranty — all documented.

Stay engaged throughout

Regular check-ins during the project catch problems early.

Disclaimer: This guide provides general educational information about handling contractor communication issues. CRA does not guarantee contractor responsiveness or resolve disputes between homeowners and contractors.

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