AI Operations Division
24/7 AI-powered call answering, qualification, and routing — integrated with contractor assignment infrastructure. Never miss a call. Never lose a job to voicemail.
System Architecture
Every inbound call flows through a structured qualification sequence — from first ring to contractor assignment.
AI receptionist answers within 1 ring, 24/7 — no voicemail, no wait time.
Service type, trade, urgency, property details, and contact information collected via conversational AI.
Service area and trade matched to assigned contractor. Assignment routed to contractor's designated channel.
SMS + call alert sent to contractor with full job details, homeowner contact, and appointment booking link.
If contractor cannot answer within 5 minutes: automated SMS follow-up with booking link and secondary contact options.
System Capabilities
Every call answered, every time, regardless of hour or volume.
Natural language service intake, trade matching, and urgency classification.
Direct calendar integration — appointments booked without contractor involvement.
Automated text sequences for missed calls and unbooked inquiries.
Every call transcribed, qualified data captured, and routing history logged.
Intelligent routing by trade and service area to the assigned contractor.
CRA is not a contractor. We help route and track requests between homeowners and contractors in our network. We do not guarantee specific outcomes or pricing. We recommend verifying contractor credentials before hiring.
